Critical Red Flags
24/7 Availability Expectations: Client expects instant responses on weekends for a standard retainer fee.
Scope Expansion: Phrases like 'and any other duties as requested' effectively kill the fixed price boundary.
No Rollover / No Expiry: Unused hours are lost, but extra hours are billed at a massively discounted 'basic' rate.
Instant Cancellation: Client can cancel the retainer on day 1 of the month after you've cleared your calendar.
Must-Have Clauses
Capped Hours / Deliverables: Maximum hours per month with a clearly defined 'Overage Rate'.
Response Time SLA: Explicit commitment (e.g., 24-48 business hours) rather than 'ASAP'.
Pre-Paid Retainer: Payment must be received at the start of the month before work commences.
Notice Period for Termination: Safe 30-day notice to allow for smooth transitions and budget planning.
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