Critical Red Flags
Auto-Renewal without Notice: Contract renews for a full year if you don't cancel exactly 90 days before.
Data Extraction Fees: Charging you thousands of dollars just to export your own company data.
Unilateral Price Hikes: Vendor can increase subscription fees by any percentage upon renewal.
Weak Uptime SLA: No actual credits/refunds if the service is down for days during critical business hours.
Must-Have Clauses
Data Ownership & Portability: Clear clause stating you own the data and can export it in CSV/JSON anytime.
99.9% Uptime Guarantee: Tiered service credits (discounts) if availability drops below specific thresholds.
Termination for Convenience: Right to cancel with 30-60 days notice even before the term ends.
Information Security Audit: Right to request SOC2 or equivalent security compliance reports annually.
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